At the train/subway station

 

1. Introduction to the boarding process

 

1.1 Arrive at the station

  • Train travel
  • 1. Ticket checking starts 15-20 minutes before the train departs.
  • 2. Please allow time for security inspection.
  • 3. It is recommended to arrive at the train station at least one hour in advance.
  • 4. Please keep your passport and luggage with you at all times.
  • Subway travel
  • 1. Please take care of your carry-on luggage.
  • 2. Just head to the corresponding subway station.  

 

1.2 Ticket purchase and collection

  • Train travel
  • 1. You can purchase train tickets through the official website or app of 12306.
  • 2. You can also purchase tickets at the manual counter or self-service ticket machine at the station.
  • 3. If no reimbursement is needed, there is no need to print paper tickets.
  • Subway travel
  • 1. You can purchase subway tickets at the manual counter at the subway station.
  • 2. You can also purchase subway tickets at the self-service ticket machines at the subway stations.  

 

1.3 Safety inspection

  • Train travel
  • 1. All luggage must be checked through an X-ray machine.
  • 2. You need to pass through the security checkpoint and cooperate with the manual inspection.
  • 3. Please show me your passport for identity verification.
  • 4. After the verification is completed, proceed to the waiting area.
  • Subway travel
  • 1. Both your luggage and you need to undergo security checks.
  • 2. The inspection process is consistent with that at the railway station.
  • 3. No passport is required for security inspection at subway stations.  

 

1.4 Find the entrance

  • Train travel
  • 1. Please check your electronic ticket or paper ticket.
  • 2. Confirm the entrance number on the ticket.
  • 3. Follow the signs and electronic displays at the station to proceed to the corresponding waiting area.
  • 4. The entrances of some stations are located on different floors, please pay attention to check.
  • Subway travel
  • 1. After completing the security check, you can directly swipe your ticket to enter the subway turnstile.
  • 2. After entering the station, please confirm the direction of the subway.
  • 3. Please ensure that the driving direction is consistent with your destination.  

 

1.5 waiting time for a train

  • Train travel
  • 1. Please wait in the designated area at the entrance.
  • 2. Please pay attention to the station announcements and electronic displays.
  • 3. After boarding, please find your seat and take a seat.
  • Subway travel
  • 1. Please queue up behind the platform's safety gate.
  • 2. Just wait for the subway train to arrive.  

 

1.6 Check-in and boarding

  • Train travel
  • 1. Please follow the broadcast instructions and queue up for ticket inspection in batches.
  • 2. Please swipe your passport at the manual check-in counter, and board the train after completing the ticket check.
  • 3. After boarding, please find your seat and take a seat.
  • 4. Carry-on luggage can be placed on the luggage racks above the seats.
  • 5. Large luggage can be placed under the seat.
  • 6. Large luggage can also be placed in the large luggage storage areas at both ends of the carriage.
  • Subway travel
  • 1. After the train arrives at the station, please follow the rule of "first come, first served".
  • 2. Please queue up in order and board the bus one by one.  

 

1.7 Arrival and departure

  • Train travel
  • 1. After the train arrives at its destination, please take all your carry-on luggage and get off.
  • 2. Please bring your passport or paper ticket.
  • 3. Just exit through the ticket gate at the station.
  • Subway travel
  • 1. After the train arrives at its destination, please take all your personal belongings and get off the train.
  • 2. Please insert your subway ticket into the turnstile.
  • 3. After completing the ticket check, you can exit the station.

 

2. Simple conversation

 

2.1 Find the ticket purchasing area
When the passenger arrives at the entrance of the train station, they ask others for directions.
Hello.
Where can I buy tickets?
Quickly find the direction to go according to the guidance.
Thank you!

 

2.2 Request service personnel to assist in purchasing tickets using the self-service machine
When the passenger arrives next to the self-service ticket machine, they request assistance from the service staff.
Hello.
Can you help me buy a ticket?
Complete ticket purchase with the assistance of service personnel.
Thank you!

 

2.3 Find the ticket gate
After passing through security check, the passenger presents their ticket to others and inquires about something.
Hello.
Where can I check in?
Quickly find the direction to go according to the guidance.
Thank you!

 

2.4 After exiting the station, look for the subway
After exiting the station, the passenger inquired with others.
Hello.
Where is the subway station?
Quickly find the direction to go according to the guidance.
Thank you!

 

2.5 After exiting the station, look for a taxi
After exiting the station, the passenger inquired with others.
Hello.
Where can I hail a taxi?
Quickly find the direction to go according to the guidance.
Thank you!